SHIPPING & RETURNS
Horn Creek Hemp will ship your orders via USPS or UPS. We will insure shipments with values greater than $100. Your order will be processed and shipped within 2 business days after your order is placed. You will receive an automatic notification at that time with a tracking number. Average ground shipping time is 3-5 business days for domestic orders. You may choose to expedite your shipment with express shipment options.
Table Of Contents
All Orders Are Shipped With
If you order using First Class Mail, or another method without insurance, we cannot replace lost orders. If your package is lost by USPS, there is a 15 days wait period prior to filing a claim. After 15 days please contact us and we will file the claim. We are not responsible for any package being stolen at your address. If this is a concern, please consider optional adult signature requirement. All UPS shipments automatically include adult signature requirement.
Steps To Receive Refund
To return all or part of an order, please first email customercare@horncreekhemp.com for a return authorization.
Once you receive your RMA and shipping instructions, ship your product using USPS. UPS at this time restricts shipping hemp only to licensed and vetted hemp farms and processors. We encourage you to use trackable methods and insurance for high value shipments over $50.
Upon receipt of the unused, unopened return, we will issue a refund, less any shipping fees if your order included free shipping.
frequently Asked Questions
I entered the wrong address! Can you fix it?
If you entered the wrong address, we can fix it as long as we can intercept your order before shipment. We strive to offer a quick shipping time and address errors not caught in time may still be shipped. Please contact us directly to resolve entry errors.
Will my package be sent discreetly?
Yes, your package will be sent discreetly. Our fulfillment center takes great care throughout the shipping process to ensure discreet delivery. All orders are double bagged to mitigate odor, packaged in a generic box with the seams taped shut, and there is no reference to hemp on the box.
I just placed my order now what?
Once you place your order a confirmation email will be sent to you. Order updates and tracking information will be emailed in real time. We process orders Monday-Friday and are closed on all major holidays. Average processing time is 1-3 business days.
What are my shipping options?
Your shipping options included all USPS, UPS, and select freight options. Some options are only available when ordering directly and require a quote. All shipments are insured and FOB Jacksonville, Oregon.
